Skip navigation
  • Press
    • Press-News
  • News
    • News & Events
  • Company ▾
    • About us
    • Partners & Networks
    • Career ▾
      • Jobs
      • Apprenticeship / Study
      • Internship Reports
    • Contact
    • Support
  • Technologies & Movements ▾
    • Glove Scanner
    • Internet of Things
    • Software as a Service
    • RFID ▾
      • RFID-Technology
      • RFID-Feasibility
    • Real-Time-Location System
  • Services ▾
    • Project Management
    • Service & Support
    • Current Workshops
    • Consulting ▾
      • Software Requirements Specification
      • Feasability / Proof of Concept
    • Individual Software Development ▾
      • Control and Automation
  • Solutions ▾
    • Warehouse Management▾
      • di:ALog warehouse
    • Track & Trace ▾
      • di:ALog intrack
    • Enterprise Resource Planning ▾
      • di:ALog erp
    • Asset Management ▾
      • di:ALog asset
    • Material Flow Control ▾
      • di:ALog material flow
    • Production Control ▾
      • di:ALog kanban
    • Yard Management ▾
      • di:ALog yard
    • Mobile Data Collection ▾
      • di:ALog mobile
    • System Integration▾
      • di:ALog link
    • Print Solutions
      • NiceLabel
    • Hardware
 
Contact

Please contact us

+49 351/826650

service@dresden-informatik.de
  • Homepage
  • Services ▾
  • Service & Support

Service and Support

Fast response times, a qualified support team and professional user training are characteristics of our service and support. It is one of our company's principles that the project manager or his deputy will remain the main strategic point of contact for our customers even after the project has been handed over. Due to our global customer base, we additionally provide an efficient 24-hour service - 7 days a week.

Components of our maintenance agreement

 

Dresden Informatik GmbH offers configurable agreements for maintenance and service.

Typical components are:

  • Guaranteed response times in the event of disruptions that hinder operations
  • Guaranteed response times in the event of disruptions that prevent operations
  • Updates (free of charge)
  • Upgrades (with costs)
  • Definition of service times
  • Individual service times
  • Entitlement to additional services such as database migrations, support services for hardware integration, database performance tuning or data backup

Maintenance

Planned services at the request of the customer, which are carried out at intervals, such as maintenance of the productive system or the provision of updates.

Service

Fast and reliable help from our experts, via our hotline as well as troubleshooting via remote maintenance or direct help on site.

Training

Professional training in various forms, such as in person on site, via webinar, video or telephone conferences, etc.

Hardware Service

Service and support of hardware and associated system software supplied by Dresden Informatik GmbH

Our philosophy

 

It is one of the principles of our company that the project manager or his deputy remains the main contact person for our customers even after the project has been handed over. We also offer individually designed contracts for maintenance and service, adapted to our customers.

Due to our worldwide customer base, we provide a permanent or, if desired, a temporary 24-hour service on 7 days. In addition, we can also take over maintenance, service and, if necessary, further development of third-party systems.

To contact us, please use the following e-mail form or call us: +49 351/826650.
  • Company ▾
    • About us
    • Partners & Networks
    • Career ▾
    • Contact
    • Support
  • Technologies & Movements ▾
    • Glove Scanner
    • Internet of Things
    • Software as a Service
    • RFID ▾
    • Real-Time-Location System
  • Services ▾
    • Project Management
    • Service & Support
    • Consulting ▾
    • Individual Software Development ▾
  • Solutions ▾
    • Warehouse Management▾
    • Track & Trace ▾
    • Enterprise Resource Planning ▾
    • Asset Management ▾
    • Material Flow Control ▾
    • Production Control ▾
    • Yard Management ▾
    • Mobile Data Collection ▾
    • System Integration▾
    • Print Solutions
    • Hardware
  • Privacy Policy
  • Imprint