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Service and Support
Fast response times, a qualified support team and professional user training are characteristics of our service and support. It is one of our company's principles that the project manager or his deputy will remain the main strategic point of contact for our customers even after the project has been handed over. Due to our global customer base, we additionally provide an efficient 24-hour service - 7 days a week.
Components of our maintenance agreement
Dresden Informatik GmbH offers configurable agreements for maintenance and service.
Typical components are:
- Guaranteed response times in the event of disruptions that hinder operations
- Guaranteed response times in the event of disruptions that prevent operations
- Updates (free of charge)
- Upgrades (with costs)
- Definition of service times
- Individual service times
- Entitlement to additional services such as database migrations, support services for hardware integration, database performance tuning or data backup
Maintenance
Planned services at the request of the customer, which are carried out at intervals, such as maintenance of the productive system or the provision of updates.
Service
Fast and reliable help from our experts, via our hotline as well as troubleshooting via remote maintenance or direct help on site.
Training
Professional training in various forms, such as in person on site, via webinar, video or telephone conferences, etc.
Hardware Service
Service and support of hardware and associated system software supplied by Dresden Informatik GmbH
Our philosophy
It is one of the principles of our company that the project manager or his deputy remains the main contact person for our customers even after the project has been handed over. We also offer individually designed contracts for maintenance and service, adapted to our customers.
Due to our worldwide customer base, we provide a permanent or, if desired, a temporary 24-hour service on 7 days. In addition, we can also take over maintenance, service and, if necessary, further development of third-party systems.